The Healthcare Anchor Network (HAN) is a nationally recognized and growing collaboration of more than 60 health systems seeking to improve health and well-being by addressing economic and racial inequities in the communities they serve. Our health systems do this by strategically leveraging their institutional assets, such as hiring, procurement, and investment practices. Our organization coordinates multiple groups focused on developing the necessary tools, frameworks, resources and environmental conditions to further health systems’ anchor missions, with specific emphasis on the underleveraged economic assets that health systems have.
HAN was established as a program of The Democracy Collaborative (TDC), but will spin off from TDC at the end of 2021 to become a stand-alone 501(c)3 organization.
About the Position
The Membership Engagement Manager is a full-time, collective bargaining unit position reporting to HAN’s executive director. The person assuming this position will work closely with lead point persons from each of our 60 (and growing) member health systems, proactively connect members with key resources, orient new members, develop and maintain updated member engagement resources and manage monthly HAN member calls, and will build and implement a new, annual goal setting process for members.
The qualified candidate should have some understanding of key anchor strategy areas that the network is implementing, ultimately evolving to a level of fluency to effectively support the individual needs of members to advance HAN’s mission, knowing when and how to engage other team supports. In its first year, this position will be actively supported in member engagement by HAN’s executive director.
General Membership Support
- Develop and oversee member recruitment, retention, and growth strategy including development of materials and interventions that respond to member needs and feedback captured in HAN’s program evaluation or in other places
- Coordinate and lead membership orientation calls to orient new members to HAN initiatives, the anchor mission framework and community wealth building
- Field inquiries from potential members and respond to member inquiries coordinating with other HAN team members where appropriate
- Establish ongoing membership services for HAN members based upon team and member recommendations, such as managing and or improving the way we work with members
- Maintain up to date membership records within Salesforce
- Maintain up to date prospective and current member engagement materials as well as develop new materials to support member leads
- Provide program support in the form of contributions to long form reports, shorter research briefs and blogs, presentation materials, and other communications through writing as well as through primary and secondary research and analysis
- Collaborate with the operations team to coordinate HAN’s annual membership invoicing
- Conduct off-boarding processes for any members that decide not to rejoin HAN
Monthly Facilitation Membership Groups
- Coordinate, design and facilitate monthly meetings for the Advancing the Organizational Imperative initiative group
- This is a group that is made up of the lead point persons from each member Health System
- Design and facilitate sessions for this group at HAN’s twice-annual convenings
- Coordinate and develop agendas for quarterly peer affinity group meetings
- Coordinate, design and facilitate quarterly meetings for the Design Team in partnership with the Executive Director.
- This is a subgroup of 8 lead point persons that serve in a key advisory role for the network
- Support of these activities will involve advance preparation, coordination with the Executive Director and other team members, and follow-up tasks
- Coordinate with the communications team as needed around internal network updates and communications
Member Goal & Accountability Process
- Work with Executive Director to design HAN’s annual membership goal setting process
- Plan and implement annual membership goal setting; including two calls with each member organization per year, connecting members with resources around their goals, and connecting with members between calls to check-in on goals
- Coordinating with all HAN program staff and consultants to bring them into the goal setting meetings and for support on goals in relevant subject matter areas
- Significant experience in customer service oriented roles;
- Understanding of and familiarity with community economic development approaches, the healthcare field, or anchor institution practices;
- Strong project management experience and ability to manage multiple deadlines, deliverables, and stakeholders;
- Ability to relate in meaningful ways to a variety of high profile stakeholder groups and individuals;
- Strong written and verbal communication skills with exceptional attention to details;
- Excellent interpersonal skills and a high level of emotional intelligence;
- Effective meeting design and facilitation skills;
- Experience with building online communities of practice;
- A strong commitment to social and economic justice.
Requires a graduate degree or 7+ years of post-college work experience or relevant specialist skills/experience (e.g., community development, social enterprise/business development, planning and development, healthcare engagement, nonprofit membership organizations).
To apply, send a cover letter that describes how your previous experience qualifies you for filling this role, and a resume or CV, and three references to firstname.lastname@example.org. Include “Membership Engagement Manager” in the subject line. All documents should be submitted as one PDF.
Salary is competitive and commensurate with experience and qualifications. Job includes a generous benefits package including health care, three weeks of paid vacation per year, and a 7% employer contribution to a 403(b) retirement plan. This position will be classified as a Project Manager I, level 5. The starting salary for this job class at The Democracy Collaborative is $72,335.
The Democracy Collaborative Foundation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are committed to a diverse and inclusive workplace and prohibit discrimination and harassment of any type.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Application Deadline: May 18, 2021
Start Date: Early July