Over the last year Healthcare Anchor Network (HAN) and Undue Medical Debt collaborated to engage health system revenue cycle, community benefit and population health leaders to align strategies in helping patients avoid medical debt. Through the learning cohort, Mind the Gap: Connecting Community Benefit and Patient Billing, participants worked to forge new connections, better understand roles and data access and develop shared strategies and language to drive change.
The “Mind the Gap” cohort takes its name from the disconnect between hospital revenue cycle and community benefit teams—two departments that are often siloed despite working toward the shared goal of patient wellbeing. When these teams bridge this gap and work together, hospitals can achieve better health outcomes for patients while significantly reducing the burden of medical debt.
This partnership enabled our members to align strategies to help patients avoid medical debt, strengthening community health and economic wellbeing.
Want to go deeper? The Mind the Gap microsite includes the full journey report and additional resources from the cohort.